Please Note: During our Black Friday sale period home delivery and Click & Collect orders may take up to 3- 5 working days.

Free Delivery On Orders Over €49 Within Ireland

If you order before 2 pm Monday to Thursday you will receive your order the next day.

If you order Friday to Sunday you will receive your order on Tuesday.

During busier periods our deliveries may take 3-5 days.

There are some small product exceptions to this rule which can be found under the product description.  

Free Click & Collect to McCauley Pharmacy

All orders to your local McCauley Pharmacy are delivered free of charge. You will receive an email when your order is ready for collection.

If you order before 2 pm Monday to Thursday you will receive your order the next day.

If you order Friday to Sunday you will receive your order on Tuesday.

During busier periods our deliveries may take 3-5 days.

There are some small product exceptions to this rule which can be found under the product description.  

Courier Delivery

Our delivery partners DPD ( www.dpd.ie ) are responsible for the prompt delivery of your goods. You will receive a text message informing you of a 2-hour window wherein your package will be delivered. Please note that a DPD representative may need to contact the phone number you provided in order to obtain directions and complete delivery. Also, a signature is required to complete delivery. 

*Currently we only deliver to the Republic of Ireland.

*Prescriptions are excluded from deliveries and courier service. Only applies to retail purchases made on the website.

Currently, there is no option to cancel your order. If you need to return an order you may use our returns process above within 14 days of receiving your order.

If you have a need to return a product you have purchased from McCauley Pharmacy please follow the returns process below.  

Returns Process

Before you create your return please contact us at shoponline@smcc.ie with your order number.

Returns for eligible products can be made within 14 days of the item being delivered. Please ensure to complete the returns documentation that is enclosed with your delivery or available to Download here. The invoice you receive with the order will provide you with the references required to fill out this documentation. Alternatively, registered customers can find a digital copy of the documentation in their account area.

To physically return the item(s) ordered to McCauley Pharmacy please use the Pickup Parcelshop service provided by our delivery partner DPD.

The cost of returning unwanted items is at your own expense.

The DPD Parcelshop service has over 600 collection points nationwide to make it easy for you to return an order.

Simply click on the returns pickup link below and follow the instructions to

Complete your return.

https://dpd.ie/Returns#/

Please ensure to package & seal your return with all the documentation so we can verify the customer and order.

Customers Please be advised we do not currently accept returns to any of our Pharmacy stores.

If you have any queries or require assistance please contact us at shoponline@smcc.ie

Products excluded from our Refund/Exchange Policy

• Digital Cameras, Laptops, Tablet PCs and other IT products
• McCauley Gift Cards
• Prescription Medicines
• Handbags

Products returned outside the returns period

If you return any product outside of the returns period using our parcel pickup service, we reserve the right not to offer a refund, partial or in full.

Taking care of your order

Once you receive your ordered item(s) please inspect your purchases. Please be aware you do have a statutory duty to take reasonable care of the goods.

Please note that some products cannot be returned once opened.

The following items cannot be returned within the terms of our refund policy:

• Opened cosmetic products
• Pierced earrings
• Electronic vouchers
• On Sale & End of line products.
• Baby formula
• Medicine
• Sexual health products
• Pregnancy Tests
• Medical devices such as Thermometers

Refunding your card
In the event that a refund is required, once we have processed your return we refund your card. Please allow 5-10 working days for your bank to process the refund.

Refunding Delivery & returns charges

Return charges will only be refunded providing the returned order is deemed as faulty. Returned item(s) will be refunded in full including delivery where customer has only ordered one item. Where the customer has ordered multiple items, delivery charge will not be refunded.

Promotional discounts & returns

All orders paid for using a promotional discount code or loyalty as part of the payment are applied at the line item level on order. Returned items will not be refunded any discounts applied. 

For further information please Contact Us.

For returns of faulty Fitbit products the following policy applies

Products Returned within 30 days of Purchase:

• Products must be returned with valid proof or purchase
• Products must be returned to store where purchased
• Our store colleagues will assess the product to confirm the fault reported (if the product is shown to be in normal working order then no refund or exchange will be processed)
• If product fault is confirmed replacement or refund will be offered

Products Returned after 30 days of Purchase:

• McCauley Health & Beauty cannot provide remedy to any faulty Fitbit product returned outside of 30 days of purchase
• You should refer to the In-App Contact page on the Fitbit App and engage directly with Fitbit Support
• After you have engaged with Fitbit Support the Fitbit Support Agent will advise of the appropriate remedy
• Alternatively you can log on to the following website https://myhelp.fitbit.com/s/support?language=en_US

Return Policy for McCauley’s Pharmacy:

1: All LanaiBLO units are under warranty for manufacturing defects for 1 year, from date of purchase.

2: Customers should continue to fill in Warranty Forms on the LanaiBLO website. Warranty Forms must be completed by the customer to activate and validate their warranty policy. This needs to be done on www.lanaiblo.com within 14 days of purchase.

3: We will require a receipt of purchase showing the date that the unit was purchased in store to ensure it is within warranty as this will determine if the unit can be returned. We will not accept a return without the receipt. (We would advise that the customer is to keep the receipt in a safe place or take a photo of the receipt on their phone should it be required)

 4: Customers should bring the faulty unit back to the store they purchased from to allow McCauley staff to evaluate and check the unit. If the unit was purchased from our online shop on www.mccauley.ie then the customer should contact by email shoponline@smcc.ie

Telephone: 353 53 9121011

Goods returned for repair will be assessed and/or repaired within a reasonable time frame. This is especially relevant for Digital Cameras. You may be provided with an indicative repair time. These times may vary due to reasons beyond both our control and the repairer’s, i.e. part availability or incorrect fault description.

You may be required to pay labour, assessment and/or freight fees if goods are determined to have been damaged by misuse or accident, or where your rights under the Consumer Protection Act 2007 or any manufacturer’s warranty do not apply. We may provide you with an indicative fee; this fee may vary due to reasons beyond our control.

If any goods that you return are capable of retaining user generated data such as files stored on a hard drive, images stored on a memory card, etc, the replacement or repair of the goods may result in loss of the data. In these circumstances, we recommend you back up data to prevent data loss, and remove sensitive or confidential data, as a party assessing and/or repairing your goods may be required to view data in the course of carrying out the assessment. We will not be responsible for any data loss.

In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

Delivery Update

Home Delivery –

If you place an order between Wednesday the 27th of December to Wednesday the 3rd of January your order may take 3 - 5 working days to arrive.

Click & Collect instore –

If you place an order between Thursday the 28th of December to Wednesday the 3rd of January your order may take 3 - 5 working days to arrive into your selected pharmacy. Store opening hours may vary over Christmas. Please check our Christmas opening hours here.

If you have any queries about your order don’t hesitate to contact us at shoponline@smcc.ie