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Delivery and Returns

Delivery Information

Almost all orders are processed for dispatch within 2-4 days of us receiving it, but if there is a delay to your order we will contact you to let you know After dispatch from our warehouse, most orders are delivered the next working day. International orders are subject to normal postal timeframes.

Please note that a signature is required upon delivery. To ensure you get your items as soon as possible, please make note of the details of your chosen delivery option below:

Courier Delivery

Our delivery partners are DPD ( www.dpd.ie ) , and they’re responsible for the prompt delivery of your package. They’ll send you a text to let you know the 2 hour window in which they’ll deliver your order. Someone from DPD may need to contact the phone number you provided in order to complete your delivery. Please also note that a signature is required to complete delivery. If you have any problems with your delivery contact [email protected]

We send all postal orders via An Post Parcel Post; If no one is available to sign for the delivery then an information slip will be left at the address with details of how you can collect your package at the nearest Post Depot.

Postal Delivery

We send all postal orders via An Post Parcel Post. If no one is available to sign for the delivery then an information slip will be left at the address along with with details of how you can collect your package at the nearest Post Depot. If you have any problems with your delivery contact [email protected]

International Deliveries

We send all international orders via An Post Parcel Service.

If no one is available to sign for the delivery then an information slip will be left at the address with details of how you can collect your package. If you have any problems with your delivery contact [email protected]

International Delivery lead times (after dispatch): UK: 3-5 Days, Europe 4-8 Days, USA 6-8 Days, Austrailia 6-10 Days, Rest of World 7-12 Days (Delivery times are estimated in working days)

Please click here for a complete list

If you have any further queries in relation to your order please do not hesitate to contact us directly, no query is too small! You can reach us through our Customer Care numbers:

McCauley Health & Beauty Pharmacy Refund/Exchange Policy

This refund/exchange policy does not affect your statutory rights.  

With proof of purchase (within 14 days)

You can return purchases within 14 days (and once you have the original sales receipt). We can exchange your purchase for items of the same value, or we can give a store credit note or refund. The returned item(s) must be as new, in the original packaging and in a re-saleable condition. Some exclusions apply and are detailed below. All refunds are issued to the original method of payment.

With proof of purchase (14 to 28 days)

Should you wish to return an item(s) after 14 days, we will be happy to exchange for items of the same value or a credit note. Return must be accompanied by the original sales receipt. The returned item(s) must be as new, in the original packaging and in a re-saleable condition. *Exclusions apply and are detailed below.

Without proof of purchase

Unfortunately, items not accompanied by an original sales receipt cannot be accepted for refund/exchange.

Items Purchased in another Branch

You can return a McCauley purchase at any of our stores, no matter where you bought it. As long as you have the receipt and the item is unused, in the original packaging and in a re-saleable condition.

Products excluded from our Refund/Exchange Policy
  • Digital Cameras, Laptops, Tablet PCs and other IT products
  • McCauley Gift Cards
  • Prescription Medicines
  • Handbags
For reasons of health and hygiene, we are unable to offer a refund or exchange on the following products:
  • Pierced earrings and other pierced body jewellery
  • Hair accessories unless tags are still in place and packaging is unopened
  • Hair Extensions
  • Fascinators and Hats
  • Baby Formula
  • Support stockings, underwear and other such garments

Online Store Returns Policy

Items purchased online can be returned to any McCauley store for a refund within 14 days of delivery. All refunds will be via card only, no cash refunds will be provided. Items returned must be as new, in the original packaging and in re-saleable condition. All returns to store must be accompanied by a copy of the delivery docket received with your order.

Refunds take approximately 3-5 days to process
You can also return online orders via Post/Courier to
McCauley Health & Beauty Pharmacy - Online Sales,
4-7 Redmond Square
Wexford Town
Co.Wexford

No responsibility can be accepted for items that are lost in transit so it is recommended that all items are returned via recorded delivery.


For your convenience, you may also return your order using An Posts "Return my Shopping" service - Please CLICK HERE for more information


*Under EU Distance Selling Directive 97/7/EC the restriction above regarding Digital Cameras, Laptops, Tablet PCs and other IT products does not apply to purchases from our online store.