If the status of your order is pending paid, that means we still have to process it. Once we’ve processed the order, we will dispatch within 2 business days, and send it to DPD (our delivery partner).Delivery can take 2 - 4 business days in Ireland. Click & Collect Order are delivered to our stores are within the same timeframe. Please await email confirmation from your Click & Collet store that your order is ready to collect.
If you have received an incorrect or damaged item, please contact [email protected] Please allow 24hrs response time, then we will get your parcel collected and a new one resent, or alternatively we’ll refund the incorrect item received and arrange a pickup.
Once a refund is issued, please allow 3-5 working days for processing by your bank.
If you have any issues with DPD tracking or issues with your delivery, please contact us at [email protected] and we can chase this up for you.
Yes, both Digital and Physical gift cards
Terms and Conditions:
- The Gift Card will be valid and usable until all purchased monetary value is used.
- The card can be used to purchased goods or services of all McCauley Pharmacies.
- No change will be given out, but the balance can be used for future purchases.
- This card is not a credit card or debit card and has no value until activated at the register.
- This card may not be exchanged for cash.
- McCauley Pharmacies will not be held liable for lost or stolen cards.
- We reserve the right to amend the Terms and Conditions.
If you have any issue with a product purchased please contact us at [email protected] and we will sort this issue and re-send asap.
Please contact our online team at [email protected] and we can adjust or inform DPD of this change.
If you are waiting for your parcel for a long period of time and tracking shows delivered, please contact online team at [email protected] and we can follow up with DPD and arrange for the driver to contact you directly.