When will I receive my order?
Your order has been received and if the status is pending paid it is yet to be processed. Completed orders are dispatched within a two day time frame and sent to DPD.
Update: During the current climate orders are delayed up to 4/5 working days , this may take longer with some parcels as we may be awaiting stock from supplier, we will notify if the delay goes beyond the 5 working days, please allow for for up to 10 days in some areas due to DPD delays.
How do I return a parcel?
If you have received an incorrect item or parcel is damaged, please contact firstname.lastname@example.org
Please allow 24hrs response time and we will get this parcel collected and a new parcel resent, or refund the incorrect item received and arrange a pickup.
When will I receive my refund?
Once a refund is issued please allow 3-5 working days to receive. This appears to be taking a day or two longer due to current situation.
Who do I contact when having an issue with DPD?
If there are any issues with DPD tracking or issues with delivery, please contact us at email@example.com and we can follow this up for you.
Can I use a McCauley Gift card or One4All online?
Unfortunately at present our website does not take our Gift cards or One4All but we can still place the order for you if you contact firstname.lastname@example.org with your details such as name/ number product your looking for and we will get back to you within 24 hours & take a phone order.
I am having a problem with a product I purchased online, what should I do?
If you have any issue with a product purchased please contact us at email@example.com and we will try sort this issue and resend asap.
How do I change my delivery address?
Please contact our online team at firstname.lastname@example.org and we can adjust or inform DPD of this change.
What should I do if my parcel is gone missing?
If you are waiting for you parcel for a long period of time and tracking shows delivered please contact online team at email@example.com and we can follow up with DPD and arrange for the driver to contact directly.