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Online Orders FAQ's

Our customer support lines are open Mon-Fri 8.30am-5pm. Click here to contact us. 

WHEN WILL MY ORDER BE DELIVERED?

If the status of your order is pending paid, that means we still have to process it. Once we’ve processed the order, we will dispatch within two days, and send it to DPD (our delivery partner). Click and Collect Order are delivered to our stores within the same timeframe. Please await email confirmation from your Click & Collet store that your order is ready to collect.

HOW DO I RETURN A PARCEL?

If you have received an incorrect or damaged item, please contact [email protected] Please allow 24hrs response time, then we will get your parcel collected and a new one resent, or alternatively we’ll refund the incorrect item received and arrange a pickup.

WHEN WILL I RECEIVE MY REFUND?

Once a refund is issued, please allow 3-5 working days. This also appears to be taking a day or two longer than usual, due to delays related to Covid-19. Thanks for your patience in this.

I CAN’T SEEM TO CONTACT DPD?

If you have any issues with DPD tracking or issues with your delivery, please contact us at [email protected] and we can chase this up for you.

CAN I USE A MCCAULEY GIFT CARD ONLINE?

Terms and Conditions:

  • The Gift Card will be valid and usable until all purchased monetary value is used.
  • The card can be used to purchased goods or services of all McCauley Pharmacies.
  • No change will be given out, but the balance can be used for future purchases.
  • This card is not a credit card or debit card and has no value until activated at the register.
  • This card may not be exchanged for cash.
  • McCauley Pharmacies will not be held liable for lost or stolen cards.
  • We reserve the right to amend the Terms and Conditions.

MCCAULEY HEALTH AND BEAUTY €100 E-GIFT CARD COMPETITION RULES

    1. NO PURCHASE OR PAYMENT IS NECESSARY TO ENTER OR WIN.
    2. You must be aged 18 or over to enter this competition.
    3. All online entries will be entered into the competition; the winner will be randomly selected.
    4. The winner will receive a McCauley €100 E-Gift Card
    5. The prize may not be exchanged for cash.
    6. The promoter's decision is final and no correspondence will be entered into.
    7. The opening date for this competition is 19th of April and closes on the 9th of May 2021 at 12am. The winner will be announced on the 10th of May.
    8. By registering your details you agree to these Terms and Conditions.
    9. If you opt-in to the competition, McCauley Health & Beauty will use the information provided to tailor email communications for promotional purposes including newsletters, products and services announcements and upgrade reminder communications. You can opt-out of receiving such messages at any time by using the unsubscribe option in the emails.
    10. The promotion is open to Republic of Ireland residents ('entrants'). excluding employees of McCauley Health & Beauty {the 'promoter') {and their families) and the promoter's associated companies, agents and anyone professionally connected with the promotion.
    11. To enter, simply complete the competition form online.
    12. All entrants will be included in the draw to be in with a chance to win the prize. The winner will be selected at random and entrants are not eligible to dispute the decision.
    13. Only one sign-up per person and the entry must be submitted personally by the entrant.
    14. Entries by third parties, collective entries will be disqualified.
    15. The winner agrees that details of the winner {name, town/city, county and photograph) may be posted on McCauley Health and Beauty website www.mccauley.ie and on other promotional materials including social media. Failure by the winner to agree in accordance with this condition 9 shall result in the prize being withdrawn immediately.
    16. The prize is non-transferable and cannot be exchanged for an alternative.
    17. The winner will be notified via the email address provided on entry and will be required to provide delivery details and proof of residence in the Republic of Ireland within one day.
I AM HAVING A PROBLEM WITH A PRODUCT I PURCHASED ONLINE, WHAT SHOULD I DO?

If you have any issue with a product purchased please contact us at [email protected] and we will sort this issue and re-send asap.

HOW DO I CHANGE MY DELIVERY ADDRESS?

Please contact our online team at [email protected] and we can adjust or inform DPD of this change.

WHAT SHOULD I DO IF MY PARCEL IS GONE MISSING?

If you are waiting for your parcel for a long period of time and tracking shows delivered, please contact online team at [email protected] and we can follow up with DPD and arrange for the driver to contact you directly.