Your order has been received and if the status is pending paid it is yet to be processed. Completed orders are dispatched within a two day time frame and sent to DPD. 

Update: During the current climate orders are delayed up to 2 -4 working days , this may take longer with some parcels as we may be awaiting stock from supplier, we will notify if the delay goes beyond the 5 working days, please allow for for up to 10 days in some areas due to DPD delays. 

If you have received an incorrect item or parcel is damaged, please contact [email protected]

Please allow 24hrs response time and we will get this parcel collected and a new parcel resent, or refund the incorrect item received and arrange a pickup.

Once a refund is issued please allow 3-5 working days to receive. This appears to be taking a day or two longer due to current situation.

If there are any issues with DPD tracking or issues with delivery, please contact us at [email protected]  and we can follow this up for you.

Unfortunately at present our website does not take our Gift cards or One4All but we can still place the order for you if you contact [email protected] with your details such as name/ number product your looking for and we will get back to you within 24 hours & take a phone order.

If you have any issue with a product purchased please contact us at [email protected]  and we will try sort this issue and resend asap.

Please contact our online team at [email protected] and we can adjust or inform DPD of this change.

If you are waiting for you parcel for a long period of time and tracking shows delivered please contact online team at [email protected] and we can follow up with DPD and arrange for the driver to contact directly.