If the status of your order is pending paid, that means we still have to process it. Once we've processed the order, we will dispatch within 2 business days and send it to DPD (our delivery partner). Delivery can take 2 - 4 business days in Ireland. **Orders may take longer during Black Friday and Christmas period** Click & Collect orders are delivered to our stores within the same time frame (For more Click & Collect details, click here.) ) Please await email confirmation from your Click & Collect store that your order is ready to collect. 

If you have received an incorrect or damaged item, please contact [email protected]. Please allow 24 hours for a response, and we will arrange for your parcel to be collected and a new one to be resent. Alternatively, we'll refund the incorrect item received and arrange a pickup.

Once a refund is issued, please allow 3-5 working days for processing by your bank.

If you have any issues with DPD tracking or problems with your delivery, please contact us at [email protected], and we will assist you in resolving the matter.

Yes, both digital and physical gift cards can be used.

Terms and Conditions:

• The Gift Card will be valid and usable until all purchased monetary value is used.
• The card can be used to purchase goods or services at all McCauley Pharmacies.
• No change will be given out, but the balance can be used for future purchases.
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