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Online Orders FAQ's

WHEN WILL MY ORDER BE DELIVERED?

If the status of your order is pending paid, that means we still have to process it. Once we’ve processed the order, we will dispatch within two days, and send it to DPD (our delivery partner). Click and Collect Order are delivered to our stores within the same timeframe. Please await email confirmation from your Click & Collet store that your order is ready to collect.

HOW DO I RETURN A PARCEL?

If you have received an incorrect or damaged item, please contact [email protected] Please allow 24hrs response time, then we will get your parcel collected and a new one resent, or alternatively we’ll refund the incorrect item received and arrange a pickup.

WHEN WILL I RECEIVE MY REFUND?

Once a refund is issued, please allow 3-5 working days. This also appears to be taking a day or two longer than usual, due to delays related to Covid-19. Thanks for your patience in this.

I CAN’T SEEM TO CONTACT DPD?

If you have any issues with DPD tracking or issues with your delivery, please contact us at [email protected] and we can chase this up for you.

CAN I USE A MCCAULEY GIFT CARD OR ONE4ALL ONLINE?

At the moment our Gift cards and One4All vouchers can’t be used online - but we can still place the order for you if you contact us at [email protected]. Just leave us your name, number and the product you’re looking for, and we’ll get back to you within 24 hours to take a phone order using your voucher.

I AM HAVING A PROBLEM WITH A PRODUCT I PURCHASED ONLINE, WHAT SHOULD I DO?

If you have any issue with a product purchased please contact us at [email protected] and we will sort this issue and re-send asap.

HOW DO I CHANGE MY DELIVERY ADDRESS?

Please contact our online team at [email protected] and we can adjust or inform DPD of this change.

WHAT SHOULD I DO IF MY PARCEL IS GONE MISSING?

If you are waiting for your parcel for a long period of time and tracking shows delivered, please contact online team at [email protected] and we can follow up with DPD and arrange for the driver to contact you directly.