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Online Orders FAQ's

Our customer support lines are open Mon-Fri 9am-5pm. Click here to contact us. 

WHEN WILL MY ORDER BE DELIVERED?

If the status of your order is pending paid, that means we still have to process it. Once we’ve processed the order, we will dispatch within 2 business days, and send it to DPD (our delivery partner).Delivery can take 2 - 4 business days in Ireland. Click & Collect Order are delivered to our stores are within the same timeframe. Please await email confirmation from your Click & Collet store that your order is ready to collect.

HOW DO I RETURN A PARCEL?

If you have received an incorrect or damaged item, please contact [email protected] Please allow 24hrs response time, then we will get your parcel collected and a new one resent, or alternatively we’ll refund the incorrect item received and arrange a pickup.

WHEN WILL I RECEIVE MY REFUND?

Once a refund is issued, please allow 3-5 working days for processing by your bank.

I CAN’T SEEM TO CONTACT DPD?

If you have any issues with DPD tracking or issues with your delivery, please contact us at [email protected] and we can chase this up for you.

CAN I USE A MCCAULEY GIFT CARD ONLINE?

Yes, both Digital and Physical gift cards

Terms and Conditions:

  • The Gift Card will be valid and usable until all purchased monetary value is used.
  • The card can be used to purchased goods or services of all McCauley Pharmacies.
  • No change will be given out, but the balance can be used for future purchases.
  • This card is not a credit card or debit card and has no value until activated at the register.
  • This card may not be exchanged for cash.
  • McCauley Pharmacies will not be held liable for lost or stolen cards.
  • We reserve the right to amend the Terms and Conditions.
I AM HAVING A PROBLEM WITH A PRODUCT I PURCHASED ONLINE, WHAT SHOULD I DO?

If you have any issue with a product purchased please contact us at [email protected] and we will sort this issue and re-send asap.

HOW DO I CHANGE MY DELIVERY ADDRESS?

Please contact our online team at [email protected] and we can adjust or inform DPD of this change.

WHAT SHOULD I DO IF MY PARCEL IS GONE MISSING?

If you are waiting for your parcel for a long period of time and tracking shows delivered, please contact online team at [email protected] and we can follow up with DPD and arrange for the driver to contact you directly.